Legal · Expert Property Asia

Privacy Policy

This policy describes how EXPERT PROPERTY ASIA collects, uses, stores, and shares personal data when you use expertpropertyasia.com or contact our Koh Samui office. It is not legal advice.

Direct answer

How does Expert Property Asia protect my personal data?

Expert Property Asia collects only data needed to respond to property enquiries, coordinate viewings, and improve the website. We use wconsent for cookie consent, store data securely, and share information with third parties only to deliver a service you request — such as introducing you to a developer, lawyer, or surveyor. You may access, correct, or delete your data by contacting info@expertpropertyasia.com under Thai PDPA and, where applicable, GDPR.

Data controller

EXPERT PROPERTY ASIA
106 Moo 5, Bo Put, Ko Samui, Surat Thani 84320, Thailand
Email: info@expertpropertyasia.com
Phone: +66 96 770 9170

We are a Koh Samui real estate agency. We do not provide legal, tax, or financial advice. Disputes about website use are governed by our Terms of Service.

Data we collect

Depending on how you interact with us, we may collect:

  • Identity and contact — name, email, phone, WhatsApp number, nationality, preferred language.
  • Property enquiry — budget, areas of interest, property type, viewing dates, passport or ID details where required for developer or project registration (only when you provide them).
  • Technical — IP address, browser type, device, pages viewed, referral source (via cookies where consented — see Cookie Policy).
  • Communications — content of emails, forms (Fluent Forms), WhatsApp messages, and call notes relevant to your enquiry.
  • CRM — enquiry history and attribution in HubSpot when marketing cookies are consented to.

We do not knowingly collect sensitive categories of data unless you voluntarily provide information relevant to a transaction (for example, visa status in a buyer brief). Minimise what you send until we confirm it is required.

How we use data

  • Respond to enquiries and arrange property viewings on Koh Samui.
  • Match buyers with mandates and sellers with qualified purchasers.
  • Coordinate introductions to lawyers, surveyors, architects, or developers when you ask us to.
  • Send property updates or market information you have opted into.
  • Improve website performance and measure aggregate traffic (with consent).
  • Comply with law, prevent fraud, and enforce our Terms of Service.

Legal bases

Under the Personal Data Protection Act B.E. 2562 (2019) and, for EEA/UK visitors, GDPR, we rely on:

  • Consent — marketing emails, non-essential cookies, optional CRM tracking.
  • Contract — steps at your request before a mandate or transaction.
  • Legitimate interests — responding to enquiries, site security, limited business development, balanced against your rights.
  • Legal obligation — where Thai law requires retention or disclosure.

PDPC guidance: pdpc.or.th.

Sharing with third parties

We do not sell your personal data. We may share data with:

  • Property owners, developers, or co-agents — to arrange viewings or negotiate mandates you request.
  • Professional partners — Thai property lawyers, surveyors, architects, or property managers when you ask us to coordinate due diligence or completion.
  • Service providers — hosting, email, HubSpot CRM, analytics (Google), Cloudflare, form processing (Fluent Forms), each under contract and only as needed.
  • Authorities — when required by law or to protect our legal rights.

Developer referral or commission relationships are disclosed on our Disclaimer and Ethics Policy.

International transfers

Our primary operations are in Thailand. Some providers (HubSpot, Google) process data in the United States or other countries. Where required, we use appropriate safeguards such as standard contractual clauses or provider certifications. Contact us for details of transfers relevant to your data.

Retention

  • Active enquiries — while we are working with you and for up to 24 months after last contact unless a longer period is needed for a transaction.
  • Completed transactions — up to 7 years where needed for legal, tax, or dispute records (subject to counsel advice).
  • Marketing opt-in — until you unsubscribe or withdraw consent.
  • Analytics — per provider settings, typically 14–26 months for GA4.
  • Server logs — typically 30–90 days unless required for security investigation.

Cookies

See our Cookie Policy for categories, the wconsent banner, and how to manage Google Analytics 4, HubSpot, Meta Pixel, and necessary cookies.

Your rights — Thailand (PDPA)

You may request access, correction, deletion, restriction, objection, or portability (where applicable), and withdraw consent. Email info@expertpropertyasia.com. We respond within reasonable periods required by law. You may complain to the Personal Data Protection Committee via pdpc.or.th.

Your rights — EEA and UK (GDPR)

EEA and UK residents have additional rights under Regulation (EU) 2016/679, including complaint to a supervisory authority. Text: EUR-Lex — GDPR. Contact: info@expertpropertyasia.com.

Security

We use HTTPS, access controls, and reputable hosting. No method of transmission is fully secure; please use discretion when sending documents by email or WhatsApp.

Children

Our services are directed at adults. We do not knowingly collect data from anyone under 18.

Changes

We update this policy when our practices or law change. The date at the top shows the latest version.

Contact

info@expertpropertyasia.com · Contact page · About Expert Property Asia